Privacy Policy

Introduction

Welcome to Quantaflux Zorion Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services, you consent to the collection and use of information in accordance with this policy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

Personal Information

• Reservation Information: Name, contact details, payment information, special requests
• Guest Services: Preferences, feedback, loyalty program participation
• Communications: Email correspondence, phone calls, chat interactions
• Identification: Government-issued ID for security and legal compliance

Technical Information

• Website Usage: IP address, browser type, pages visited, time spent
• Cookies: Preferences, login status, analytics data
• Device Information: Mobile device identifiers when using our mobile services

How We Use Your Information

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Data Security

We implement comprehensive security measures to protect your personal information:

Your Privacy Rights

Under Canadian privacy legislation, you have the following rights regarding your personal information:

To exercise any of these rights, please contact our Privacy Officer using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage:

You can manage cookie preferences through your browser settings or our cookie consent tool.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Guest Records: 7 years for tax and legal compliance
• Marketing Data: Until you opt-out or withdraw consent
• Website Analytics: 26 months for performance analysis
• Security Footage: 30 days unless required for investigations

After the retention period expires, we securely delete or anonymize your personal information.

International Data Transfers

Your personal information is primarily stored and processed in Canada. In some cases, we may transfer information to service providers in other countries with adequate privacy protections. When we do:

• We ensure appropriate safeguards are in place
• We use standard contractual clauses or equivalent protections
• We verify the recipient's privacy and security standards

Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

For guests under 18, we may require parental consent for certain services and will handle their information with additional care.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will provide prominent notice on our website
• We may also notify you directly via email if you have provided consent

We encourage you to review this policy periodically to stay informed about how we protect your information.